Last updated: [Insert Date]
At Business English Centre we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Data We Collect
We may collect the following personal information:

• Name, email address, phone number (when you contact us or sign up for services).



 

• Information provided in a level test, consultation, or booking form.



 

• Payment details (processed securely via third-party providers; we do not store card information).



 

• Technical information such as IP address, browser type, and cookies.



2. How We Use Your Data
We use your data to:

• Provide teaching and training services.



 

• Send you resources and course updates.



 

• Conduct level assessments and track student progress.



 

• Improve our website and services.



 

• Comply with legal obligations.



3. Legal Basis for Processing
We process your personal data under GDPR on the basis of:

• Your consent (e.g., newsletter opt-in).



 

• Performance of a contract (providing lessons you have booked).



 

• Our legitimate interests (improving services, ensuring site security).



4. Data Sharing

We do not sell your data. We may share it with trusted third-party providers (e.g., payment processors, email tools, video conferencing platforms) to deliver our services.
5. Data Retention
We keep your personal data only as long as necessary for the purposes outlined above, or as required by law.
6. Your Rights (GDPR)
You have the right to:

• Access, update, or correct your data.



 

• Request deletion (“right to be forgotten”).



 

• Restrict or object to processing.



 

• Data portability (request a copy in digital form).
 To exercise these rights, email us at [your email address].



7. Contact
If you have any questions about this policy, contact us:
 📧 [contact@businessenglishcentre.com]
If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data protection authority.
Cookie Policy
Our website uses cookies to improve your browsing experience.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
2. Types of Cookies We Use

• Essential cookies – required for site functionality.



 

• Analytics cookies – help us understand how visitors use our website.



 

• Marketing cookies – used for advertising and retargeting.



3. Managing Cookies

You can accept, reject, or manage cookies via our cookie banner when you first visit the site, or by adjusting your browser settings.
Terms & Conditions
By using our website and services, you agree to the following:

• Use of Materials: All course materials are for your personal educational use. You may not copy, resell, or distribute them without permission.



 

• Payments & Refunds: Payment terms will be agreed in advance. Refunds are provided only in specific cases (please contact us for details).



 

• Limitation of Liability: While we aim to help you improve your English, we do not guarantee exam success, promotions, or employment outcomes.



 

• Code of Conduct: We expect respectful communication in all coaching sessions.



Disclaimer
Business English Centre provides English language coaching and training for educational purposes only. We do not provide legal, financial, or professional advice. Any references to legal or business topics are strictly for language-learning purposes.